At MDI Woodcarvers Supply we accept Visa, Mastercard and Discover through our catalog. On Line we accept Visa, MasterCard, Discover, American Express, Apple Pay as well as Pay Pal..
Telephone orders can be placed from 9:30 a.m. to 5 p.m. Monday through Friday by calling our toll free number, 1-800-866-5728. If you are not being charged for long distance calls such as cell phone service with unlimited calls, please use 207-487-3100 to place your order to help us keep our costs down. We still accept orders by fax at 207-487-3600.
If you would like product information, other than when placing an order, call 207-487-3100 Monday through Friday from 9:30 a.m. till 5:00 p.m. Or e-mail your question to firstname.lastname@example.org. We will do our best to get back to you as soon as possible.
We sell only quality brand name tools. If for any reason you are not completely satisfied with your purchase, we will gladly exchange it or refund the purchase price. A return authorization number must be given before sending back merchandise. All returns, claims or exchanges must be make within 30 days from the date of shipment. Shipping and handling charges can not be refunded. Returns of larger items where shipping carrier charges exceeded $9.95 will have the actual shipping charge incurred by MDI Woodcarvers Supply deducted from the refund. All merchandise returned on account of not being the correct item must be returned in original packaging and not show signs of mistreatment or abuse.
Shipping & Handling
Shipping and handling charges are $9.95. Shipping costs have gone out of sight. We are shipping most packages by priority mail but we also use UPS when practical. Please include both postal and street addresses so we can ship the most economical way.
The Postal Service and UPS labels have tracking numbers associated with each order. We use this number as proof that a package was delivered. Porch pirating has become more common in the past couple of years. Knowing that a package is coming, it is the responsibility of the receiver to make sure the packages are retrieved after delivery and before the pirates show up.
Prices are subject to change without notice. We have done our best to make sure this site and the catalog are accurate, but we can not be held responsible for errors and we reserve the right to make corrections. All prices are in US Dollars.
Shipping charges outside of the continental 48 states
We fully understand that you would like to receive your carving supplies quickly and at a reasonable cost. If you are in Alaska, Hawaii or one of the US territories and receive US mail service we can usually get smaller items to you at normal shipping charges. Flat rate shipping boxes also allow reasonable costs on slightly larger packages though more than the standard $9.95
We are more than happy to ship to Canada. Unfortunately, shipping can get quite expensive. The smallest packages to Canada are running over $14 US funds. All orders outside of the continental USA (48 states) will be charged the actual shipping plus a $2.50 handling charge. Minimum charge is $15. We feel the simplest way to handle payment is by credit card. The banks handle the conversion of funds and we can charge the correct shipping.